Purchases generally ship within one to three days after payment has cleared.
GLASS ITEMS REQUIRE USPS PRIORITY MAIL SHIPPING because our “one of a kind” items can be extremely fragile, and requiring this helps ensure safer, delivery with tracking number, confirmation & insurance.
Buyer is responsible for all taxes, shipping & handling charges and/or delivery fees. Shipping & handling charges and/or delivery fees are not refundable under any circumstances.
Once received by client, items are not under warranty, guaranteed, insured or refundable. Every effort is made to help ensure safe delivery. If an item arrives damaged…
1) client must contact us immediately by phone or e-mail upon receiving the package.
2) an email with a photograph of the damaged item in original packaging must be submitted.
3) we will then contact you to discuss viable options to replace the item and correct this situation.
Client MUST contact us with photos of the damaged item in original packaging within 24 hours of delivery to receive options for damaged items.
Refunds are only considered on an independent situation basis.
All orders are binding and may not be cancelled or changed by customer once initial payment is made.
Because of the nature of our artwork, we do not accept returns.
If for some unforeseen reason on our part, we are unable to fulfill your order, you will be notified asap & we will then discuss ways to rectify the situation.